![]() ![]() Select Programs and Features or Uninstall a Program.You can also easily access this by typing "Control Panel" in your Windows Start menu. Then, uninstall QuickBooks Deskop by following these steps below: You can get all of this info from your account management portal. Please also remember to have your license number handy and write down your product, year and version. Remember, doing clean install won’t affect your company data.įirst, let's make sure to gather your information and back up your data to save your work. Thanks for the additional information, can try to completely uninstall then reinstall the QuickBooks software to fix company file issues. Let me know how it goes and I'll get back to help you some more. ![]() If you're still having the same result after the steps above, you'll want to open manually open the company file on a remote computer. Here's also an article for reference: QuickBooks Desktop Users and Restrictions. If the user is still not able to open the company file in the new location, we can delete their access and add them again. To view the other solutions, you can check this article: Company file is missing or cannot be found. If you see a reply for each packet, this means your computer is connected to your network. If it's a packet loss or a slow reply, I'd recommend consulting your IT professional to diagnose your network.
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